Chief Operating Officer (Microfinance, Credit) – Johannesburg, South Africa

Chief Operating Officer (Microfinance, Credit) – Johannesburg, South Africa
Introduction
Its business focus is to provide Africa’s vast untapped retail financial markets with personal loans, savings products and insurance policies. This is a unique business model, focused on providing affordable financial services products to the lower end of the market, particularly in segments previously neglected by the traditional banking sector. Its business success is based on a model that revolves around product affordability, innovative design (to meet market needs), extensive use of technology (to meet client needs) and affordability on the part of clients.
Responsibilities
• Overall responsibility for the management and monitoring of the day-to-day activities and operations of the Group
• The focus of the COO will be on strategic, tactical and short-term operational management, which means he/she will also be responsible for the design, operation and improvement of the systems that create and deliver the Group’s products/services.
• Development, implementation and maintenance of the Group’s operating systems and related technical requirements.
• Design and implementation of operational procedures, as well as the documentation thereof.
• Ownership of software vendor relationships to ensure effective execution of deliverables.
• Interaction with the Group’s information technology department.
• Management of the daily operation (flows and systems) procedures within a clearly structured control environment.
• Management of the collection process so as to minimize the risk to the group capital.
• Establish and maintain relationships with salary deduction officers, government officials and IT department/s.
• Implement adherence with Group’s policies, regulations and rules.
• Improving levels of service to staff and customers and enhancing internal operational efficiencies.
• Ensure sufficient and suitable training of all pertinent areas of the business.
• Suitable and adequate documentation of all work performed.
Requirements
• Post graduate qualification in one or more of Finance, Economics, and/or Management.
• The company will only look at candidates who have no less than 10 years working experience.
• Extensive experience in the financial services sector, with specific consideration given to microfinance experience.
The competences required by the jobholder should include the ability to:
• Set tough objectives, monitor progress and, if necessary take corrective action. Generally control the performance of both self and, if appropriate, others.
• Take decisions in a timely and appropriate manner, whilst at the same time ensuring that others follow similar principles.
• Challenge the status quo in order to achieve a culture dedicated to continuous improvement and best practices.
• Create a culture of strategic excellence. Encourages others to think in the longer-term, developing a strategic vision and seeking opportunities for future growth and development.
• Meet new people with ease and motivate them to seek opportunities and achieve high standards.
• Develop trust and be willing to build relationships and counsel and assist others.
• Apply a systematic and logical approach in order to achieve accurate results.
• Seek ways of perfecting processes and systems. Raise standards, reduce errors and prevent omissions.
• Be alert to changing situations, show flexibility in approach, adaptability in difficult circumstances and continuously strive to achieve meaningful results.
• The person should have drive, assertion and the ability to communicate with others in a logical manner
• Be prepared to meet opposition and resistance to ideas, and pressurize others when deadlines have to be met.
• Have a friendly approach and the ability to influence and persuade others.
• Be a self-starter, competitive, imaginative, enthusiastic, self-confident, inspiring, logical, systematic and precise.

Send your CV to Danelle at CA Global (danelle@caglobalint.com), or visit our website (www.banking-recruitment-jobs.com) for further information.
Note: Only shortlist candidates will be contacted